FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Your Order
Do you have any questions about your Massage Gun order? Just click here.
How to place an order?
Welcome to Massage Gun®, we are delighted to count you among our future customers!
To begin, we advise you to create your account and then you are free to choose one or more models and add the products to your basket.
To finalise your order, a delivery/billing address and a payment method will suffice.
In case of payment problems, please contact us by e-mail, our customer service is here to help you!
Where can I track my order?
Once your order has been dispatched, you can find out the carrier and tracking number in your customer account.
This information is also sent by email to the address you have entered.
You can also track your order on our website in the section: Order Tracking.
How can I change my order?
Once the order has been validated, you can always contact us if you wish to modify your order by e-mail.
How can I change my address once I have placed an order?
Unfortunately, once an order has been placed, you can no longer change it.
However, you can contact our customer service department who will be able to change it for you if it has not yet been sent.
Our Products
For more information on our Massage Gun products, click here.
I have not received the right product, what can I do?
We do our utmost to ensure that your order is perfect when you receive it.
In the event of an error on the order, our customer service is at your disposal by e-mail to find a solution with you.
A question about a product?
Send us a message via our online chat or contact customer service directly by email. We will be happy to assist you with your purchase!
Delivery
In the Delivery section, we have listed the most frequently asked questions.
What are the shipping times?
The average shipping time is 48 to 72 hours to prepare and pack your order.
What is the delivery time?
Following shipment, delivery takes between 7 to 10 working days.
When will my order be delivered?
You still haven't received your order? We invite you to use the delivery tracking link available in your account.
If the announced delay is over and you still haven't heard from the carrier, contact us by email so that we can find a solution together.
Which countries do you deliver to?
We currently deliver worldwide.
Why have I only received part of my order?
If you ordered several Massage Gun, don't worry. You should receive the rest of your order shortly.
However, if something is missing, please contact our customer service team quickly by email and they will help you solve your problem.
A problem with your order?
If you have accepted the parcel despite a dispute with the delivery person, or if the parcel has been delivered to a third party who has not opened it, and consequently, if the product has an anomaly (breakage, model or colour different from the one ordered), you must send us an email with photos of the damage within 72 hours maximum from the date of receipt.
Refund Condition
Would you like to return one of our Massage Guns? Here are some useful questions.
14-day guarantee
You have 14 days to exercise your right of withdrawal.
This protection is valid from the day you place your order.
Once this period has passed, we will no longer be able to accept a refund.
Once your request for a refund has been accepted, you must return your order in its original packaging.
As the product has been accepted as compliant, the return costs are at the buyer's expense.
What are the conditions for refusing a refund?
We will not be able to issue a refund if:
- You request a refund after the 14 day guarantee period.
- Your product has been discounted (Promotion, Black Friday, Christmas...)
- Your item was custom made or made to order.
Payment Method
Here's information on how to pay at Massage Gun.
How can I get an advantage discount?
Valid promotional codes are those provided by Massage Gun®.
Promotional codes cannot be provided to you on request. They are given in very specific cases.
What payment methods are accepted?
We accept the following credit cards: Visa, American Express, MasterCard as well as payments via PayPal.
We take fraud and the respect of your confidential information very seriously, which is why all payments are subject to 3D Secure validation.
Are my credit card details secure?
We take fraud and respect for your confidential information very seriously, which is why all payments are subject to 3D Secure validation.
Under no circumstances does Massage Gun® store or have access to your credit card information.
Similarly, for all payments via PayPal, PayPal ensures the confidentiality of your banking information.
Problems with the payment process?
Checking that all your details are correct.
If the problem persists, contact your bank. It is probably a problem with the limit on your bank account.
If you have a problem paying, don't hesitate to contact us by email, our customer service is there to help you!
Contact Us
Would you like to get in touch with us? Here's some information.
How to contact the customer service?
Do you need information, advice or an opinion on a product?
Send us a message via our online chat or contact customer service directly by email.
We will be happy to assist you with your purchase!
Become a dealer
Yes, it is possible to become a Massage Gun® dealer! How do you go about it?
Just send us an e-mail and we will send you all the necessary documentation.
Collaborations
For all collaboration requests, please contact us by email!
We will be happy to consider your proposals.