FAQ
Bienvenue dans notre FAQ, nous sommes très heureux de vous avoir ici et en tant que client.
Nous avons essayé de répondre aux questions les plus courantes.
Ordres
Vous trouverez ci-dessous quelques-unes de nos questions courantes sur les commandes
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Where can I track my order?
Once your order has been dispatched, you can find out the carrier and tracking number in your customer account.
This information is also sent by email to the address you have entered.
You can also track your order on our website in the section: Order Tracking.
How can I change my order?
Once the order has been validated, you can always contact us if you wish to modify your order by e-mail.
How can I change my address once I have placed an order?
Unfortunately, once an order has been placed, you can no longer change it.
However, you can contact our customer service department who will be able to change it for you if it has not yet been sent.
Produits
Vous trouverez ci-dessous quelques questions courantes sur nos produits
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
A question about a product?
Send us a message via our online chat or contact customer service directly by email. We will be happy to assist you with your purchase!
Expédition et retours
Vous trouverez ci-dessous quelques questions courantes sur l'expédition, les retours et les échanges
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
A problem with your order?
If you have accepted the parcel despite a dispute with the delivery person, or if the parcel has been delivered to a third party who has not opened it, and consequently, if the product has an anomaly (breakage, model or colour different from the one ordered), you must send us an email with photos of the damage within 72 hours maximum from the date of receipt.
Refund Condition
Would you like to return one of our Massage Guns? Here are some useful questions.
Questions fréquemment posées
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
What are the conditions for refusing a refund?
We will not be able to issue a refund if:
- You request a refund after the 14 day guarantee period.
- Your product has been discounted (Promotion, Black Friday, Christmas...)
- Your item was custom made or made to order.
Payment Method
Here's information on how to pay at Massage Gun.
How can I get an advantage discount?
Valid promotional codes are those provided by Massage Gun®.
Promotional codes cannot be provided to you on request. They are given in very specific cases.
What payment methods are accepted?
We accept the following credit cards: Visa, American Express, MasterCard as well as payments via PayPal.
We take fraud and the respect of your confidential information very seriously, which is why all payments are subject to 3D Secure validation.
Are my credit card details secure?
We take fraud and respect for your confidential information very seriously, which is why all payments are subject to 3D Secure validation.
Under no circumstances does Massage Gun® store or have access to your credit card information.
Similarly, for all payments via PayPal, PayPal ensures the confidentiality of your banking information.
Problems with the payment process?
Checking that all your details are correct.
If the problem persists, contact your bank. It is probably a problem with the limit on your bank account.
If you have a problem paying, don't hesitate to contact us by email, our customer service is there to help you!
Contact Us
Would you like to get in touch with us? Here's some information.
How to contact the customer service?
Do you need information, advice or an opinion on a product?
Send us a message via our online chat or contact customer service directly by email.
We will be happy to assist you with your purchase!
Become a dealer
Yes, it is possible to become a Massage Gun® dealer! How do you go about it?
Just send us an e-mail and we will send you all the necessary documentation.
Collaborations
For all collaboration requests, please contact us by email!
We will be happy to consider your proposals.